Condens

Definición Rápida

Condens is a user research repository platform and qualitative analysis tool. Like its main competitor, [[Dovetail]], it helps teams centralize, analyze, and share their research data to build continuous, accessible knowledge about their users.

What Is Condens?

Imagine you are a detective and each interview or usability test is a clue. You accumulate notes, videos, and observations. A repository like Condens is your digital investigation board: a central place where you put all the clues, connect them with red threads (tags), and discover the pattern to solve the case. It is not just a place to store files – it is a tool for building knowledge.

Why Is It Important?

• It creates a “single source of truth”: It centralizes all qualitative research, preventing findings from getting lost in Drive folders or forgotten Notion documents.
• It democratizes research: It allows anyone in the company (PMs, engineers, marketing) to access and search user findings, fostering a customer-centric culture.
• It identifies global patterns: By having all research in one place, you can discover insights that span multiple projects or teams.
• It accelerates future research: Before starting a new study, you can search the repository to see what is already known about that topic, saving time and effort.

Key Features

• Analysis and Tagging: Allows you to transcribe videos and tag text or video fragments with themes or codes. This is the core of qualitative analysis.
• Participant Management: Helps manage your own user panel for future research.
• Sharing Findings: Facilitates the creation of reports and sharing of “reels” of key video moments to communicate findings impactfully.

Mentor Tips

• Taxonomy is key: The value of a repository depends on the quality of its tagging system (taxonomy). Spend time at the beginning, as a team, to define a logical and scalable tag structure.
• A repository is not a data cemetery: It should be a living system. Encourage the habit on your team of uploading and analyzing research consistently after each study.
• Start with a defined scope: Implementing a repository across the entire company can be overwhelming. Start with your team or a pilot project to demonstrate its value before expanding.

Resources and Tools

• Resources:
  • Atomic Research by Tomer Sharon: The concept of research “nuggets” is fundamental to the philosophy of repositories.
  • The Rise of Research Repositories - UX Collective
• Competitors:
  • [[Dovetail]]
  • EnjoyHQ
  • Aurelius